In case you need us – we are there

Our experts in our customer support centre offer you immediate help with telephone support as well as online diagnostics, remote monitoring and on-site rectification. As the systems integrator, we have extensive knowledge of your solution and use it to deliver rapid and competent help.

Additionally, our service technicians will be at your disposal on site and at short notice via our round-the-clock worldwide service network. TGW can also provide you with all necessary spare parts.

Your benefits

  • Fast response times in emergency cases
  • Guaranteed 24/7 support
  • Accurate preparation and immediate involvement of specialists
  • TGW manages the escalation of any issues

Customer Workshop - Continuously developing concepts

Changing market requirements call for continuously developing concepts. The Lifetime Services pro-active workshop offers you the opportunity to review your situation and the performance of your solution together with TGW experts. The goal of the workshop is to identify optimisation opportunities resulting from new or changed processes.

TGW’s experts analyse the existing order structures and connect the information with the actual performance of the solution.

With TGW’s expertise, you can be sure that the best solution will be identified, enabling you to focus on your core business.

TGW’s experience, which has been gained through the successful realisation of multiple projects worldwide, will recognise where advanced solutions can be developed to further increase your competitiveness.