IT Support Specialist (m/f)

The IT Support Specialist is a highly technical Customer Service and support role requiring strong customer service and communication skills coupled with comprehensive technical knowledge in the areas of software and controls.


  • Will take support calls and assist in resolving issues related to TGW automated warehouse solutions for our customers
  • Strong relationship building skills with high customer focus
  • Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution
  • Coverage rotative shifts shared with team
  • Ability to access software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
  • Troubleshoot customer system errors, uses judgment to authorize and secure assistance, follow through with customer until issue is resolved.
  • Remotely resolves service issues at customer site.
  • Manage execution of required services through a combination of internal and external resources, training as necessary.
  • Establish and maintain organized documentation and work methods for all LTS Support activities.
  • Will spend time working in the Software Project group learning TGW software products as wells as Controls group.



  • Bachelor degree in Computer Science or Computer Engineering, or equivalence.
  • Programming skills, well versed in .NET (Frameworks: 3.5, 4.0., 4.5), C#, C+, C++, VBA 
  • Team oriented approach
  • Relational databases (Oracle, SQL, etc…)
  • Good level of Spanish & English, French or German would be a plus
  • Driver's license B.


  • Good understanding of network infrastructure, familiarity with TCP/IP, subnetting, switching & routing, Ethernet concepts
  • Programming skills, well versed in .NET (Frameworks: 3.5, 4.0., 4.5), C#, C+, C++, VBA )
  • Familiar with virtualized operating systems with VMware
  • Knowledge of Controls systems a plus (Siemens / Allen Bradley)

Travel Requirements

  • Travel required less than 15% of the time when in the Lifetime Services department