PLC Support Specialist

The PLC Support Specialist is a highly technical customer service and support role requiring strong customer focus and communication skills coupled with comprehensive technical knowledge in the areas of software and controls. As a PLC Support Specialist, you will support remotey all our customers and when required on site.

 

Aufgaben

  • Will take incoming calls and assist in resolving issues related to TGW automated warehouse solutions for our customers
  • Strong relationship building skills with high customer focus
  • Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution
  • Coverage varies between days, nights and weekend, shared with team
  • Travel to customer sites to resolution not resolvable issues remotely and to realize adaptations / modifications to client systems
  • Coordination with helpdesk support with partner companies (for third-party systems ) .
  • tracking facilities.
  •  pro- active actions:
    • Execution of plans for preventive diagnosis of installed systems.
    •  Making action plans for improvements / deficiencies identified.
  • Registration and control activities

Anforderungen

  • Technical knowledge:
    • MANDATORY: knowledge in Simatic Step 7 , WinCC , WinCC Flexible , TIA Portal ..
    • Knowledge drives or SEW , LENZE ...
    • Knowledge Scanners SICK , Leuze ...
    • Knowledge ASi Fieldbus , Profibus, Profinet , Profisafe ...
    • Previous experience in automated warehouses Helpdesk service will be valuable.
    • Reading or electrical drawings
    • Accustomed to dealing with customers / suppliers.
  • At least 3 years of experience in a similar position
  • Languages:
    • Fluent french
    • spoken and written English medium.
    • Spanishh (valuable)
  • Availability to travel on regular basis (30% of the time)
  • Willingness to work rotating shifts office hours
  • Driving license B