Key Account Manager
Lifetime Service (M/F/D)*
TGW Robotics GmbH relies on your skills! To support our Lifetime Service division, we are looking for motivated personalities who face new challenges with fresh thinking and energetic action.
We have been developing and implementing future-oriented automation solutions for the intralogistics sector for more than 20 years. More than 170 employees trust in our crisis-proof approach and live the incomparable culture and value orientation of TGW Logistics Group.
Integrated as an interface between Lifetime Service and Sales, you will be there where appealing solutions are created and ideas take shape together with our customers. Become part of our team and let us grow together, learn from each other and realize visions.
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Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
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Personal customer contact and strengthening of customer loyalty
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Preparation, review and approval of offers and service contracts
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Recognition of modernization potentials and initiation of implementation
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Responsibility for sales success, profitability and negotiation of customer contracts
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Identification and introduction of suggestions for improvement
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Reporting and documentation
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Completed commercial or technical vocational training
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Relevant professional experience
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Experience in the areas of after-sales or project management in special machine construction desirable
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Knowledge of the procedures in the lifetime service process
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Independent, reliable and cost-conscious way of working
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Confident handling of MS Office products, SAP experience an advantage
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Confident appearance and good communication skills as well as ability to work in a team
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Very good knowledge of German and English
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Willingness to travel
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Flexible working hours and a generous home office model for a maximum of flexibility
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Responsibility in a successful international company with a strong focus on culture and values
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Flat hierarchies and short decision-making processes
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A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
-
Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
-
Personal customer contact and strengthening of customer loyalty
-
Preparation, review and approval of offers and service contracts
-
Recognition of modernization potentials and initiation of implementation
-
Responsibility for sales success, profitability and negotiation of customer contracts
-
Identification and introduction of suggestions for improvement
-
Reporting and documentation
-
Completed commercial or technical vocational training
-
Relevant professional experience
-
Experience in the areas of after-sales or project management in special machine construction desirable
-
Knowledge of the procedures in the lifetime service process
-
Independent, reliable and cost-conscious way of working
-
Confident handling of MS Office products, SAP experience an advantage
-
Confident appearance and good communication skills as well as ability to work in a team
-
Very good knowledge of German and English
-
Willingness to travel
-
Flexible working hours and a generous home office model for a maximum of flexibility
-
Responsibility in a successful international company with a strong focus on culture and values
-
Flat hierarchies and short decision-making processes
-
A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
关于我们
我们是全球领先的内部物流解决方案供应商，总部位于奥地利，由基金会持股。作为系统集成商，我们负责配送中心的规划、制造、实施和维护，包括从机电产品，机器人技术到控制系统和软件。如今，我们在欧洲、亚洲和北美拥有超过 4400 名员工，他们勤勉敬业、甘于奉献，凭借专业的知识和丰富的经验为客户提供最佳解决方案。
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