Key Account Manager Software (m/f)

As Key Account Manager Software (m/f) you take care for a fixed group of our customers using our software. You support our customers with expansions and changes of our software and guide the technical implementation. The Key Account Management is the interface between customer and software development and ensures that our existing customers are satisfied customers.

TASKS

  • Support service for a defined circle of regular customers, central point of contact for our customer

  • Analysis of customer requirements, creation of functional specifications

  • Coordination of software enhancements and software changes and support in solving technical problems

  • Organization of commercial settlement

  • Coordination with the software development and service management

  • Documentation of processes

  • Test and release management

REQUIREMENTS

  • Degree in computer science, electrical engineering or equivalent qualification

  • Experience in warehouse logistics beneficial

  • Team player with a strong customer orientation

  • Good communication skills, negotiation skills and quality awareness

  • Independent way of working

合同类型
类别
Customer service
工作地点
Teunz, Germany