IT Support Specialist

The Hotline Support Specialist is a highly technical customer service and support role requiring strong customer service and communication skills coupled with comprehensive technical knowledge in the areas of software and controls.

  • Will take hotline support calls and assist in resolving issues related to TGW automated warehouse solutions for our customers
  • Strong relationship building skills with high customer focus
  • Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution
  • Coverage varies between days, nights and weekend, shared with team
  • Ability to access software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
  • Troubleshoot customer system errors, uses judgment to authorize and secure assistance, follow through with customer until issue      resolved.
  • Remotely resolves service issues at customer site.
  • Manage execution of required services through a combination of internal and external resources, training and recruiting as necessary.
  • Establish and maintain organized documentation and work methods for all Hotline activities.
  • Maintain accurate, complete and timely customer service records and coordinate invoicing with Finance Department.
  • Will spend time working in the Software Project group learning TGW software products as wells as Controls group.



  • Bachelor degree in Computer Science or Computer Engineering, or 3+ years’ experience in related field
  • Team oriented approach
  • Relational databases (Oracle, SQL, etc…)
  • Object oriented programming
  • Good understanding of network infrastructure, familiarity with TCP/IP, subnetting, switching & routing, Ethernet concepts
  • Programming skills, well versed in .NET (Frameworks: 3.5, 4.0., 4.5), C#, C+, C++, VBA
  • Knowledge of Controls systems a plus (Siemens / Allen Bradley)
  • Familiar with virtualized operating systems with VMware

Travel Requirements

  • Travel required less than 10% of the time when in the Lifetime Services department


TGW Italia


开发/软件 / IT
Spilamberto, Modena