Mobile & Onsite Services Manager

The Mobile & Onsite Services Manager leads and develops the Mobile & On-Site Services department. He/she is responsible for the setting up as well as the organization of contractual services negotiated by the Lifetime Services Account Management department.

Aufgaben

  • Recruitment, on-boarding, and retention of qualified teams
  • Proactive support of service teams, in relation with the planning reliability based on a deviation analysis and reduction of warranty expenses
  • Achievement of target margins for the contracts assigned
  • Ensures a high level of availability with respect to the required performance of the installation.
  • Collaboration with internal as well as external contacts, incl. other TGW units/hubs and Lifetime Services Competence Center.
  • Continuous improvement and development of all relevant processes and tools
  • Budget-planning for allocated cost-centres, investments and employees
  • Contract-controlling and variance analysis
  • Collaboration with Account Management for the negotiations and renewals of contracts as well expanding proactively the current portfolio of customers
  • Escalation management

Anforderungen

  • Degree in Industrial Engineering, Mechatronics, or similar
  • Basic knowledge and/or high interest in intra-logistics
  • Experience in implementation of processes & KPI
  • Entrepreneurial spirit and basic knowledge in the field of economics
  • Basic knowledge in contractual law and warranty law
  • Excellent personnel management competences
  • High potential of intercultural conflict management
  • Willingness to travel for up to 40% of normal working hours
  • Excellent Spanish & English skills; French would be valuable.