IT Support Specialist - Application & Software (M/F/D)*
As IT Support Specialist, you will be the first contact in your team for any questions and incidents concerning our internal Business Applications or our customer sites. You love detective work and by doing so, you elaborate solutions to solve the issues. With your solution-oriented way of working, you will step by step assume the responsibility for a successful, resource-saving troubleshooting and guarantee our internal as well as external customers' satisfaction.
WHAT YOU'LL BE HANDLING
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Provide technical support as a contact person for any software concerns of our internal or external customers
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Carry out error analyses
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Manage requests in our ticket system
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Handle error messages per remote access
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Document your work thoroughly and adapt the records
WHAT YOU'LL NEED
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Completed technical education in the field of IT and/or first job experience in a similar position
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Profound know-how in a Microsoft environment
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Pleasure in working with operating systems (Linux, Windows), Oracle databases as well as programming languages (e.g. C#, .NET)
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Very good command of German and English
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High customer and service orientation as well as ability to work in a team and excellent communication skills
WHAT YOU'LL RECEIVE
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An appreciative working environment as part of a motivated team and an open feedback culture
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Wide variety of tasks and room for creativity to find innovative solutions
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Working with high-quality IT equipment and the latest technologies
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Responsibility in a successful international company with a strong focus on culture and values
-
Provide technical support as a contact person for any software concerns of our internal or external customers
-
Carry out error analyses
-
Manage requests in our ticket system
-
Handle error messages per remote access
-
Document your work thoroughly and adapt the records
-
Completed technical education in the field of IT and/or first job experience in a similar position
-
Profound know-how in a Microsoft environment
-
Pleasure in working with operating systems (Linux, Windows), Oracle databases as well as programming languages (e.g. C#, .NET)
-
Very good command of German and English
-
High customer and service orientation as well as ability to work in a team and excellent communication skills
-
An appreciative working environment as part of a motivated team and an open feedback culture
-
Wide variety of tasks and room for creativity to find innovative solutions
-
Working with high-quality IT equipment and the latest technologies
-
Responsibility in a successful international company with a strong focus on culture and values
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 41.391 Euro.
WE ARE LOOKING FORWARD TO YOUR APPLICATION
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
ABOUT US
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
