TGW Logistics Group, headquartered in Marchtrenk, Upper Austria, is a leading systems provider of highly dynamic, automated and turnkey logistics solutions worldwide. With 24 locations and more than 3,700 employees worldwide, the foundation-owned company implements logistics solutions for leading companies in different industries.
As a Support Dispatcher, you will be part of our support team consisting of 41 people. You will be responsible for incoming messages from our customers via telephone, ticket system, etc. and you will organise the correct distribution to the responsible colleagues Further tasks of this diversified position are the documentation of the incoming error messages in the ticket system, escalation management and the creation of shift schedules.
Processing of incoming error messages via ticket system, telephone or e-mail
Documentation of incidents in the ticket system and assignment to the responsible support colleague
Timely identification of imminent escalations and violations of the reaction time
Operational assistance in IT or controls support
Master data management in the ticket system and other organisational tasks, e.g. creation of shift schedules
Professional job experience in the field of mechanics
Very good communication skills and sense for the solution of problems
Excellent command of written and spoken English
High degree of customer and team orientation
Commitment and talent for organisation
A successful, international company with a strong focus on culture and values
Modern, high-quality IT and office equipment as well as numerous benefits
A well-structured training period and support by experienced colleagues
A diversified field of responsibility due to various projects
The minimum annual gross pay for this position is 32,599.00 Euros according to the collective agreement. A possible overpayment depends on your individual job experience and qualification.
Use your knowledge and skills for an exciting job in an international environment and start your career in a diversified field of responsibility.
Living Logistics. Promoting Careers.
TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
Company Child Care
Individual Development Programs
Gym & Sports Classes
Excellent Traffic Connections