TGW Logistics Group as an international, fast-growing company is one of the global players in the intralogistics industry. In this position, you will assume the responsible task of processing incoming complaints and you will therefore contribute to increase customer satisfaction. As main contact for internal and external persons concerning complaints, you possess a high level of solution-orientation and sense of diplomacy and you will therefore make an important contribution to the success of our company.
Customer complaints handling
Direct contact with customers and suppliers in complaint matters
Coordination of repairs including plausibility check and processing of results
Preparation of technical information for customers and suppliers
Analysis of error causes, assessment of error cost potentials and initiation of countermeasures
Completed technical education (apprenticeship or higher education)
Customer-oriented acting as well as a high degree of commitment and ability to work in a team
Willingness to travel abroad about 10% of working time
Good command of German and English
Good computer literacy (MS Office)
The minimum annual gross pay for this position is 32,690 Euros according to the collective agreement. A possible overpay depends on your individual job experience and qualification.
Furthermore, we offer the safety of a privately owned company, flexible working hours and a cooperative working environment with attractive benefits.
Use your know-how and skills for an exciting job and start your career in a diversified field of responsibility in an international network for automated logistics technology.
Living Logistics. Promoting Careers.
TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
Flexible Working Hours
Company Child Care
Individual Development Programs
Gym & Sports Classes
Excellent Traffic Connections