Living Logistics
Jobs at
TGW
Germany

Employee (m/f/d) 1st & 2nd level support for automated logistics systems

In this position, you are the contact person (m/f/d) for our customers in the event of malfunctions and problems and, together with the team in Teunz, ensure that our logistics systems run smoothly and our customers are satisfied customers.

  WHAT YOU MOVE WITH US
  • You are the contact person (m/f/d) for our customers in case of malfunctions and problems with automated logistics systems and record the service cases in the ticket system

  • As part of a team, you will analyze faults that have occurred and coordinate second/third level activities and service calls

  • You plan, implement and document the adjustments to our software in the customer systems required for troubleshooting

  • The maintenance of service cases and the documentation of solutions in the ticket system are also part of your tasks

  • You will work in a flexible shift model in our office in Teunz or at home and support colleagues (m/f/d) on site via telephone and remote access

WHAT CONVINCES US
  • Solid background in IT

  • Knowledge of software development JAVA and SQL is an advantage, ideally you have already gained experience with logistical processes in an automated warehouse

  • Strong service awareness and enjoying communicating with customers (m/f/d) and colleagues (m/f/d)

  • Willingness to work shifts as well as very good German and good English skills

  • Enjoys a varied daily work routine and working with a wide range of tools and software generations

WHAT WE OFFER YOU
  • Permanent position with attractive compensation, 13-month salary and regular salary adjustments

  • Full overtime compensation, 30 days vacation

  • A secure job in a future-oriented growth market

  • The sustainability of a foundation company - TGW cannot be sold, the majority of the profit remains in the company and is invested, a part flows into charitable projects

  • Structured induction concept and support from an experienced team

  • Multiple development opportunities through a structured personnel development program

  • Employee restaurant, free fruit and much more

Do you enjoy being part of a successful, international team and are you open to new challenges? You like to take responsibility and work proactively on solutions? Mutual respect and appreciation are a matter of course for you? Then we look forward to receiving your application, preferably as a pdf by e-mail to jobs-tss(a)tgw-group.com or via our application portal.

Benefits

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Flexible Working Hours

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Company Restaurant

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Individual Development Programs

Your
contact
Angela Klotz Kontakt
Angela Klotz
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TGW LOGISTICS GROUP GMBH Ludwig Szinicz Straße 3 A-4614 Marchtrenk, Austria +43 (0)50 486 tgw@tgw-group.com