Key Account Manager
Lifetime Service (M/F/D)*
TGW Robotics GmbH relies on your skills! To support our Lifetime Service division, we are looking for motivated personalities who face new challenges with fresh thinking and energetic action.
We have been developing and implementing future-oriented automation solutions for the intralogistics sector for more than 20 years. More than 140 employees trust in our crisis-proof approach and live the incomparable culture and value orientation of TGW Logistics Group.
Integrated as an interface between Lifetime Service and Sales, you will be there where appealing solutions are created and ideas take shape together with our customers. Become part of our team and let us grow together, learn from each other and realize visions.
WHAT YOU'LL BE HANDLING
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Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
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Personal customer contact and strengthening of customer loyalty
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Preparation, review and approval of offers and service contracts
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Recognition of modernization potentials and initiation of implementation
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Responsibility for sales success, profitability and negotiation of customer contracts
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Identification and introduction of suggestions for improvement
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Reporting and documentation
WHAT YOU'LL NEED
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Completed commercial or technical vocational training
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Relevant professional experience
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Experience in the areas of after-sales or project management in special machine construction desirable
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Knowledge of the procedures in the lifetime service process
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Independent, reliable and cost-conscious way of working
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Confident handling of MS Office products, SAP experience an advantage
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Confident appearance and good communication skills as well as ability to work in a team
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Very good knowledge of German and English
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Willingness to travel
WHAT WE OFFER
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Flexible working hours and a generous home office model for a maximum of flexibility
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Responsibility in a successful international company with a strong focus on culture and values
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Flat hierarchies and short decision-making processes
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A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
-
Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
-
Personal customer contact and strengthening of customer loyalty
-
Preparation, review and approval of offers and service contracts
-
Recognition of modernization potentials and initiation of implementation
-
Responsibility for sales success, profitability and negotiation of customer contracts
-
Identification and introduction of suggestions for improvement
-
Reporting and documentation
-
Completed commercial or technical vocational training
-
Relevant professional experience
-
Experience in the areas of after-sales or project management in special machine construction desirable
-
Knowledge of the procedures in the lifetime service process
-
Independent, reliable and cost-conscious way of working
-
Confident handling of MS Office products, SAP experience an advantage
-
Confident appearance and good communication skills as well as ability to work in a team
-
Very good knowledge of German and English
-
Willingness to travel
-
Flexible working hours and a generous home office model for a maximum of flexibility
-
Responsibility in a successful international company with a strong focus on culture and values
-
Flat hierarchies and short decision-making processes
-
A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
WE ARE LOOKING FORWARD TO YOUR APPLICATION
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
ABOUT US
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,000 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
