Living Logistics
Jobs at
TGW
United Kingdom

Assistant Key Account Manager

The Assistant Key Account Manager works as part of a team that is an integral to the success of our Lifetime Service Department, they deal with all aspects of aftercare for TGW Solutions and products for our customers.

This includes:

  • Provision of spare parts.
  • Customer account handling ensuring contractual service level agreements are met.
  • Development of strong relationships with external and internal customers and suppliers in accordance with our core values and departmental objectives.

Tasks

  • First point of contact for all existing customer enquiries which includes preparing quotes, orders and invoices for our customers.
  • Producing and maintaining excel reports to support departmental objectives.
  • Assisting the Finance Team in ensuring revenues and expenditure are all accounted for within the monthly process.
  • Effectively communicating with internal and external customers and suppliers by telephone, email and face-to-face.
  • Responsible for a number of customers supporting their service level agreements, call outs, repairs and warranty claims.
  • Dealing with emergency requirements for both spare parts and site incident

Requirements

  • Experience of providing administration support in a customer focused environment.
  • Excellent working knowledge of Excel and other Microsoft packages
  • Strong written and oral communication skills.
  • Excellent attention to detail and strong organization skills
  • Knowledge of sales order processing software, e.g. Microsoft Dynamics, SAP, or similar

We offer

We offer a flexible working environment and you will receive a competitive salary plus access to our comprehensive benefits package including 25 days annual holiday entitlement with the option to buy or sell more, Medicash health cash plan, a contributory pension scheme, life assurance and access to our onsite gym!

Training and career development also are a key part of the culture at TGW; therefore, you will have access to training resources internally and externally from day one.

Your
contact
Jack Dunkley
TGW LOGISTICS GROUP GMBH Ludwig Szinicz Straße 3 A-4614 Marchtrenk, Austria +43 (0)50 486 tgw@tgw-group.com