Living Logistics
Jobs at
TGW
United Kingdom

PLC Hotline Engineer

We are now recruiting for an experienced PLC Engineer to join our fast-growing Hotline team.

Our PLC Hotline Engineers provide TGW Northern Europe customers with a quality technical support service. They make sure all requests are logged within the ticket system, take ownership of issues until closure and ensure a professional service is provided at all times.

 

Tasks

  • To provide 24hr * 7 day cover on a rotated shift pattern
  • Professional telephone support to customers both internal and external
  • Provide professional online software support for PLC & WCS systems
  • Manage the hotline ticket system for IT, Facilities and Controls
  • Manage the support process on an integrated basis
  • Work on ongoing issues to reduce the volume of calls
  • Provide effective communication to senior management and support colleagues
  • Maintain support desk documentation
  • Monitor trends and action plans to prevent issue escalation
  • Follow through and own issues raised by yourself, if not resolved
  • Escalate problems to the next support level where required and continue to manage the problem until resolved
  • Create and maintain monthly reports
  • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • Undertake testing of WCS modules in support of the WCS team when required
  • Facilitate the remote monitoring of key accounts control systems
  • Attend sites during support office hours as required to support project works and training
  • Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team
  • As required additional support to the Internal IT Support Analyst

 

 

Requirements

  • Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)
  • Materials handling / automation experience
  • Experience of IT systems support
  • Experience dealing directly with customers / end users
  • Excellent communications skills
  • Ability to work as part of a team
  • Flexible to travel throughout TGW NE as required

We offer

You will receive a competitive salary and car allowance and a benefits package that includes a group profit share scheme, contributory pension, life assurance and access to our on-site gym.

Your
contact
Louis Borman
TGW LOGISTICS GROUP GMBH Ludwig Szinicz Straße 3 A-4614 Marchtrenk, Austria +43 (0)50 486 tgw@tgw-group.com