IT Support Technician (m/f)

In this job you will provide optimum support of our intralogistics solutions, ensuring the highest possible system availability for the customers. Permanent availability of the used technologies is prerequisite for the success of our customer. This calls for fast and accurate technical assistance in case of emergency.

TASKS

  • Assisting customers with softwarerelated problems from telephone support to online diagnosis and troubleshooting
  • Providing 1st and 2nd Level Support to our customers
  • Testing, repairing and maintaining the systems used by our customers 
  • Recording occurring problems and their solutions
  • Communication effectively with customers

REQUIREMENTS

  • Higher technical education (Higher Technical College) for IT with knowledge of Database and SQL or PL/SQL
  • Software development skills, preferably with objectoriented programming languages and/or experience in the Service Desk Environment are beneficial
  • Ability to work as part of a cross functional team
  • Fluent in written and spoken German and English
  • These vacancies involve front line, self directed roles that require strong character and a professional manner to deal with highly stressful situations
  • Readiness to travel (approx. 20% of working time)

Anna Baumgartner

+43 50 486 3893
Contract Type
full-time
Category
Customer service
Location
Marchtrenk, AT