Lifetime
Services
Remote
Customer
Support

Remote customer support for your DC

24/7 over 
the entire
year

Our experienced Remote Customer Support engineers assist you whenever you need it – worldwide and in many languages. We are there for you - 24/7, for highest system availability! 

We provide our Remote Customer Support in real time, no matter the location. Support can also be provided through a live assistance system, which our specialists use to give you video and audio guidance through the necessary service process. The on-site engineers are connected via smart glasses or a mobile end device such as a smartphone or tablet. 

Unsere erfahrenen und fachkundigen Customer Support-Techniker unterstützen im Bedarfsfall rund um die Uhr
benefits
good
to
know
  • REMOTE ACCESS for mechanical systems, control systems and IT

  • INDIVIDUAL SERVICE LEVEL AGREEMENTS for escalation management

  • DATABASE of systems documents

  • PROFICIENT MANAGEMENT of  incidents and change requests

  • FAST SUPPORT for urgently needed spare parts and on-site support

  • PROACTIVE MONITORING to identify malfunctions in advance 

  • IT MAINTENANCE: remote maintenance services for database and IT infrastructure

  • EASY COMMUNICATION AND OVERVIEW of all tickets currently in progress, provided directly through the TGW Serviceportal

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