Living Logistics
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Employee (m/f/d) 1st & 2nd level support for automated logistics systems

In this position, you are the contact person (m/f/d) for our customers in the event of malfunctions and problems and, together with the team, ensure that our logistics systems run smoothly and our customers are satisfied customers.

  • You are the contact person (m/f/d) for our customers in case of malfunctions and problems with automated logistics systems and record the service cases in the ticket system

  • As part of a team, you will analyze faults that have occurred and coordinate second/third level activities and service calls

  • You plan, implement and document the adjustments to our software in the customer systems required for troubleshooting

  • The maintenance of service cases and the documentation of solutions in the ticket system are also part of your tasks

  • You will work in a flexible shift model in our office in Teunz or at home and support colleagues (m/f/d) on site via telephone and remote access

  • Solid background in IT

  • Knowledge of software development JAVA and SQL is an advantage, ideally you have already gained experience with logistical processes in an automated warehouse

  • Strong service awareness and enjoying communicating with customers (m/f/d) and colleagues (m/f/d)

  • Willingness to work shifts as well as very good German and good English skills

  • Enjoys a varied daily work routine and working with a wide range of tools and software generations

  • A secure job in a future-oriented growth market

  • Development and promotion opportunities through structured personnel development

  • Permanent position with attractive remuneration and 13 months' salary

  • Flexible working hours and full overtime compensation, allowance model for shift work

  • A structured onboarding concept and support from experienced colleagues (m/f/d)

  • A collegial working environment and a large scope of action

  • Employee restaurant, free fruit, employee discounts and much more

Do you enjoy being part of a successful, international team and are you open to new challenges? You like to take responsibility and work proactively on solutions? Mutual respect and appreciation are a matter of course for you? Then we look forward to receiving your application, preferably as a pdf by e-mail to jobs-tss(a) or via our application portal.



Horario de trabajo flexible


Restaurante de la empresa


Programa de Desarrollo Individual

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de contacto
Angela Klotz Kontakt
Angela Klotz
TGW LOGISTICS GROUP GMBH Ludwig Szinicz Straße 3 A-4614 Marchtrenk, Austria +43 (0)50 486