Claim Manager (m/w)

TGW Logistics Group as an international, fast-growing company is one of the global players in the intralogistics industry. In this position, you will coordinate and handle international intercompany projects in order to improve our products. You will lead the rollout of defined measures to handle complex issues and act as a competent contact person for our renowned customers. With your strong focus on communication and organisation and your passion for technical issues, you will be the right person for this responsible position.


  • Management of issues as well as project management in the handling of customer and supplier complaints

  • Internal and external coordination of the implemented measures for solving complex problems

  • Creation, rollout and implementation of solution concepts

  • Close collaboration with our development departments to continuously improve our products

  • Ongoing communication and coordination with international TGW units


  • Completed technical education (Higher Technical College HTL and/or university)

  • At least 3 years of project or quality management experience

  • Commercial understanding with regards to risk management and contracts

  • Distinct social skills and willingness to travel abroad up to 50% of working time

  • High degree of diplomacy and flexibility

  • Very good command of German and English

Melanie Stadler

+43 7242 486 1171