Key Account Manager
Lifetime Service (M/F/D)*
TGW Robotics GmbH relies on your skills! To support our Lifetime Service division, we are looking for motivated personalities who face new challenges with fresh thinking and energetic action.
We have been developing and implementing future-oriented automation solutions for the intralogistics sector for more than 20 years. More than 170 employees trust in our crisis-proof approach and live the incomparable culture and value orientation of TGW Logistics Group.
Integrated as an interface between Lifetime Service and Sales, you will be there where appealing solutions are created and ideas take shape together with our customers. Become part of our team and let us grow together, learn from each other and realize visions.
VOTRE RÔLE DANS NOTRE ENTREPRISE
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Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
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Personal customer contact and strengthening of customer loyalty
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Preparation, review and approval of offers and service contracts
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Recognition of modernization potentials and initiation of implementation
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Responsibility for sales success, profitability and negotiation of customer contracts
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Identification and introduction of suggestions for improvement
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Reporting and documentation
Ce qui nous convainc
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Completed commercial or technical vocational training
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Relevant professional experience
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Experience in the areas of after-sales or project management in special machine construction desirable
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Knowledge of the procedures in the lifetime service process
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Independent, reliable and cost-conscious way of working
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Confident handling of MS Office products, SAP experience an advantage
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Confident appearance and good communication skills as well as ability to work in a team
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Very good knowledge of German and English
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Willingness to travel
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des horaires de travail flexibles et un modèle de télétravail généreux pour un maximum de flexibilité
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prise de responsabilité au sein d'une entreprise internationale florissante qui met l'accent sur la culture et les valeurs
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des hiérarchies plates et des voies décisionnelles courtes
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un employeur stable et fiable qui agit sur la base de la philosophie « Se concentrer sur l'humain – appendre et s'épanouir »
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Existing customer support in the entire after-sales process (topics maintenance, hotline, servicing and modernization)
-
Personal customer contact and strengthening of customer loyalty
-
Preparation, review and approval of offers and service contracts
-
Recognition of modernization potentials and initiation of implementation
-
Responsibility for sales success, profitability and negotiation of customer contracts
-
Identification and introduction of suggestions for improvement
-
Reporting and documentation
-
Completed commercial or technical vocational training
-
Relevant professional experience
-
Experience in the areas of after-sales or project management in special machine construction desirable
-
Knowledge of the procedures in the lifetime service process
-
Independent, reliable and cost-conscious way of working
-
Confident handling of MS Office products, SAP experience an advantage
-
Confident appearance and good communication skills as well as ability to work in a team
-
Very good knowledge of German and English
-
Willingness to travel
-
des horaires de travail flexibles et un modèle de télétravail généreux pour un maximum de flexibilité
-
prise de responsabilité au sein d'une entreprise internationale florissante qui met l'accent sur la culture et les valeurs
-
des hiérarchies plates et des voies décisionnelles courtes
-
un employeur stable et fiable qui agit sur la base de la philosophie « Se concentrer sur l'humain – appendre et s'épanouir »
NOUS ATTENDONS VOTRE CANDIDATURE
*TGW est un employeur qui favorise l'égalité des chances. Notre offre d'emploi s'adresse à toutes les personnes intéressées.
QUI SOMMES-NOUS?
En tant qu'entreprise appartenant à une fondation basée en Autriche, nous sommes l'un des principaux fournisseurs de solutions intralogistiques dans le monde. En tant qu'intégrateur de systèmes, nous sommes responsables de la planification, de la production, de la réalisation et de la maintenance des centres de distribution – des composants mécatroniques à la robotique, en passant par le pilotage et le logiciel. Plus de 4 400 employés compétents et orientés vers des solutions travaillent en Europe, en Asie et en Amérique du Nord.
