IT Support Specialist

IT Support Specialist

Our Software Support Specialists are highly technical Engineers with strong customer service and communication skills coupled with comprehensive technical knowledge in the areas of software and controls.

Tasks

RESPONSABILITIES

  • Assist in resolving issues related to TGW automated warehouse solutions for our customers
  • Build strong relationship with high customer focus
  • Exceptional communication and presentation skills, with the ability to guide customers through troubleshooting and problem resolution
  • Ability to access software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
  • Troubleshoot customer system errors, uses judgment to authorize and secure assistance, follow through with customer until issue is resolved.
  • Remotely resolve service issues at customer site.
  • Manage execution of required services through a combination of internal and external resources, training as necessary.
  • Establish and maintain organized documentation and work methods for all Lifetime Services Support activities.
  • Participate in the Software Project group learning TGW software products as wells as Controls.

Requirements

PROFILE

Mandatory:

  • Bachelor degree in Computer Science or Computer Engineering, or equivalence.
  • Programming skills, well versed in .NET (Frameworks: 3.5, 4.0., 4.5), C#, C+, C++, VBA 
  • Team oriented approach
  • Relational databases (Oracle, SQL, etc…)
  • Good level of Spanish & English, French or German would be a plus
  • Willingness to work rotating shifts office hours 9h-18h / morning 6h-14h / afternoon 14h-22h. At the moment our shifts are rotating every 2 weeks
  • Availability for guards shared with the rest of the team
  • Driving license 

Valuable:

  • Good understanding of network infrastructure, familiarity with TCP/IP, subnetting, switching & routing, Ethernet concepts
  • Programming skills, well versed in .NET (Frameworks: 3.5, 4.0., 4.5), C#, C+, C++, VBA )
  • Familiar with virtualized operating systems with VMware
  • Knowledge of Controls systems a plus (Siemens / Allen Bradley)

Travel Requirements

  • Travel required less than 15% of the time