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Technician Customer Support Controls (M/F/D)*

TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting  a Technician  Customer Support Controls in Spain.

As a Customer Support Technician Controls is responsible for providing technical support to clients remotely and in person at the different Hub customers.

Fulltime
Customer Care / Services
Sant Just Desvern (Barcelona), Spain
Experienced Professionals
Mariló Donoso Buitrago

Mariló Donoso Buitrago

HR Generalist
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What you'll be handling:

  • Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
  • Take the responsibility for customer issues and manage them through to resolution
  • Investigate, diagnose, locate, and find solutions to resolve the issues 
  • Availability to work 24/7 in rotating morning/evening/night shifts
  • Follow the standard procedures for the correct escalation to other teams
  • Generation of system documentation
  • Maintaining documentation up to date
  • Making modifications to existing installations
  • Willing to travel to customers as required (up to 30% of time)

What you'll need:

Education and soft-skills requirements:

  • Strong automation and electrical background: Bachelor’s degree in electrical engineering, Industrial Electronics and Automation Control Engineering or equivalence
  • Languages: Spanish (high), English (medium).
  • Good communication skills
  • Being a good team player
  • Commitment to continuous learning about new TGW products and solutions and training other team members
  • Self-sufficient, proactive, and persistent 
  • Car driving license

Technical competences:

  • Solid knowledge and demonstrable experience in SIEMENS Simatic Step 7 and TIA Portal
  • Knowledge in visualization systems: WinCC, WinCC Flexible, Zenon, … 
  • Knowledge of servo and frequency inverters: Lenze, SEW, ...
  • Knowledge of Scanners: SICK, Leuze, ...
  • Knowledge in Vision Systems: Keyence, datalogic, ...
  • Knowledge of Fieldbuses: Profinet, Profibus, Asi, Profisafe…
  • Reading electrical drawings
  • Electrical knowledge
  • Proficiency in computer and basic office applications (Word, Excel, One note...)

What you'll receive:

  • An appreciative working environment motivated team and an open feedback culture
  • A generous home office model, along with additional benefits such as a  Discounted gym membership, Private health insurance,  and Flexible payment plan.
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...

In this position, you can expect the following benefits, among others.

Discounted gym membership
Private Health Cover
Hybrid Working
Training & Development
Flexible Zahlungsmöglichkeiten (Kindergarten, Essensgutscheine, Bahntickets)
All benefits
WE ARE LOOKING FORWARD TO YOUR APPLICATION
Go to the application form

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

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