Support Dispatcher (M/F/D)*

As a Support Dispatcher, you will be part of our support team consisting of 41 people. You will be responsible for incoming messages from our customers via telephone, ticket system, etc. and you will organise the correct distribution to the responsible colleagues Further tasks of this diversified position are the documentation of the incoming error messages in the ticket system, escalation management and the creation of shift schedules.

Anna Baumgartner Human Ressources Specialist Kontakt
Anna Baumgartner

  • Processing of incoming error messages via ticket system, telephone or e-mail

  • Documentation of incidents in the ticket system and assignment to the responsible support colleague

  • Timely identification of imminent escalations and violations of the reaction time

  • Operational assistance in IT or controls support

  • Master data management in the ticket system and other organisational tasks, e.g. creation of shift schedules


  • Professional job experience in the field of mechanics

  • Very good communication skills and sense for the solution of problems

  • Excellent command of written and spoken English

  • High degree of customer and team orientation

  • Commitment and talent for organisation

  • Wide variety of tasks and room for creativity to find innovative solutions

  • Working with high-quality IT equipment and the latest technologies

  • Responsibility in a successful international company with a strong focus on culture and values

  • A well-structured training period and support by experienced colleagues


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.


The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".

TGW LOGISTICS GROUP GMBH Ludwig Szinicz Straße 3 A-4614 Marchtrenk, Austria +43 (0)50 486