Key Account Manager Lifetime Services

(M/F/D)*

The Key Account Manager Lifetime Services maintains close contact with his accounts, is familiar with their sites (whether already installed or currently being implemented), and has a good overview of all other matters regarding the accounts' business relationship with TGW. Therefore, the Key Account Manager Lifetime Services is TGW's representative for the accounts, and the accounts' agent within the TGW organisation. The accounts are in the following customer segments: strategic partners, partners, direct customers

What you’ll be handling

  • Identify the needs and requirements of the assigned accounts as well as perform an active communication inside the company.
  • Coordinate all interests and concerns of the assigned accounts within the TGW organization, including:
  • an overview of upcoming needs on the assigned accounts' installed sites (spare parts, maintenance, training, retrofit) as well as a proactive presentation of corresponding offers,
  • the knowledge of relevant new projects in the sales organization related to the assigned accounts as well as the proactive contribution of customized service offers at optimum cost in terms of lowest Total Cost of Ownership (TCO) for the system operator,
  • an overview of relevant complaint issues as well as the ability to provide the assigned accounts with a professional and in-depth status update in this regard, and
  • the coordination of any repair, maintenance and training assignments that may be required at the sites of the assigned accounts in due time.
  • Contemplate the accounts' after-sales value-added chain and the value-added chain of TGW as a unit, and optimize the applied processes with the aim of increasing the customers' and TGW's benefit (productivity).
  • In case of partner accounts, identify and establish the respective account in coordination with the Head of Sales Lifetime Services Distributor Business Unit.
  • Complete documentation of all business matters with the assigned accounts in DOXiS Project and Customer Records in consistent form (filing location, file names,…).

What you’ll need

  • Profound technical knowledge of TGW Mechanics' product range.
  • Basic knowledge of material handling processes and understanding of material flows at TGW sites.
  • Knowledge and overview of all Lifetime Services processes including the pertinent IT-related systems as well as interfaces to upstream value-added processes.
  • The ability to coordinate and sometimes delegate a great number of different tasks, and in case of partner accounts, basic knowledge of contract and warranty law.
  • A high degree of customer orientation, as well as the ability to deal with conflict, entrepreneurial thinking, and basic business administration know-how.
  • Willingness to travel at least 20% of the time to maintain customer relationships and personal contacts.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement. 

 

TGW is an equal opportunity employer.

Lauren Soderberg
In this position, you can expect the following benefits, among others.

WE ARE LOOKING FORWARD TO YOUR APPLICATION

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.