Customer Support Engineer - Controls (M/F/D)*

The primary purpose of the role is to supply TGW Northern Europe customers with a quality technical hotline service.  Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.Other secondary tasks will include:
  • WCS (Warehouse Control System) module testing
  • Training delivery to site Maintenance Engineers
  • PLC code testing and writing to support Retrofit business
Jack Dunkley Kontakt
Jack Dunkley

  • Be part of the team who provide 24hr * 7 day cover on a rotated shift pattern
  • Give professional telephone support to customers, both internal and external
  • Provide professional online software support for PLC systems
  • Effectively manage the hotline ticket system for IT, Facilities and Controls
  • To manage the support process on an integrated basis. 
  • Communicate effectively to senior management and support colleagues.
  • Maintain support desk documentation.
  • To monitor trends and action plans to prevent issue escalation.
  • To escalate problems to the next support level where required and continue to manage the problem until resolved.
  • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training.
  • Undertake testing of WCS modules in support of the WCS team when required
  • Facilitate the remote monitoring of key accounts control systems
  • Attend sites during support office hours as required to support project works and training.
  • Monitor the hardware for upgrades such as firmware and also highlight any obsolescence to the Retrofit team.

What you'll need

  • Extensive Control system experience/knowledge (PLC, IT, Drives, Networks)
  • Electrically qualified to minimum Level 3 
  • Materials handling / automation experience preferred 
  • Experience in IT systems support is preferred but not essential
  • Experience dealing directly with customers/end users
  • Excellent communications skills
  • Ability to work as part of a team
  • Flexible to travel throughout TGW Northern Europe as required


  • We offer a flexible working environment, and you will receive a competitive salary.
  • Access to our comprehensive benefits package, including annual holiday entitlement with the option to buy or sell more, a health cash plan, a contributory pension scheme, life assurance and free use of the onsite gym, including weekly classes!


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.


The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".