Our experienced Remote Customer Support engineers assist you whenever you need it – worldwide and in many languages. We are there for you - 24/7, for highest system availability!
We provide our Remote Customer Support in real time, no matter the location. Support can also be provided through a live assistance system, which our specialists use to give you video and audio guidance through the necessary service process. The on-site engineers are connected via smart glasses or a mobile end device such as a smartphone or tablet.
REMOTE ACCESS for mechanical systems, control systems and IT
SERVICE LEVEL AGREEMENTS for escalation management
INDIVIDUAL DATABASE of systems documents
PROFICIENT MANAGEMENT of incidents and change requests
FAST SUPPORT for urgently needed spare parts and on-site support
PROACTIVE MONITORING to identify malfunctions in advance
IT MAINTENANCE: remote maintenance services for database and IT infrastructure
EASY COMMUNICATION AND OVERVIEW of all tickets currently in progress, provided directly through the TGW Serviceportal
The following topics might be interesting for you as well – Learn more about our range of Lifetime Services and if you have any questions, contact us!