Join Team Possible!
Customer Care Specialist (M/F/D)*
Are you looking for an exciting job in an international service environment and would like to contribute to the success of our customers with your organizational talent, your technical understanding and your communication skills? In the role of Customer Care Specialist, you will be the direct interface between our key account managers, internal departments and our customers. Together, you will design tailor-made solutions and ensure a high level of service – in line with our TGW values.
Simon Steinhuber
What you'll be handling:
- Independent development of service offers (spare parts, maintenance, repairs, training, remote services)
- Organization and coordination of on-site assignments including preparation and follow-up
- Direct customer contact as well as close cooperation with key account management and internal interfaces
- Timely and correct processing of orders as well as their billing
- Complete documentation and storage of all customer and project data
What you'll need:
- Completed commercial or technical training
- Basic technical understanding and interest in products and services in the field of industry or mechanical engineering
- Experience in dealing with ERP systems (e.g. SAP) as well as openness to new tools and processes
- Strong organizational skills, structured way of working and enjoyment of varied tasks
- Strong communication skills, service orientation and very good English skills (at least B2)
What you'll receive:
- Completed commercial or technical training
- Basic technical understanding and interest in products and services in the field of industry or mechanical engineering
- Experience in dealing with ERP systems (e.g. SAP) as well as openness to new tools and processes
- Strong organizational skills, structured way of working and enjoyment of varied tasks
- Strong communication skills, service orientation and very good English skills (at least B2)
We offer an attractive and competitive salary, depending on qualifications and professional experience. The minimum collective agreement base salary on the basis of full-time employment amounts to €40,462 gross per year.
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
