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Resident Automation Technician Team Lead (M/F/D)*
The Resident Automation Technician Lead is responsible for supporting the customer on all automation-related topics and supervising the day-to-day operations of a TGW resident technician team stationed at one of TGW’s customer facilities. The Resident Automation Technician Lead acts as a key liaison between the customer and TGW on automation and personnel matters. In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation, and software support.
Lauren Soderberg
- Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
- Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
- Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
- Provide hands-on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
- Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.
- Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request.
In this position, you can expect the following benefits, among others.
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
