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Join Team Possible!

Technician Customer Support IT (M/F/D)*

TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting  a Technician  Customer Support IT in Spain.

As a Customer Support Technician IT is responsible for providing technical support to clients remotely and in person at the different Hub customers.

Mariló Donoso Buitrago, HR Generalist | TGW Logistics

Mariló Donoso Buitrago

HR Generalist
apply now

What you'll be handling:

  • Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
  • Take the responsibility for customer issues and manage them through to resolution
  • Investigate, diagnose, locate, and find solutions to resolve the issues 
  • Availability to work 24/7 in rotating morning/evening/night shifts
  • Follow the standard procedures for the correct escalation to other teams
  • Generation of system documentation
  • Maintaining documentation up to date
  • Making modifications to existing installations
  • Willing to travel to customers as required (up to 30% of time)

What you'll need:

Education and soft-skills requirements:

  • Languages: Spanish (high), English (medium)
  • Good communication skills
  • Commitment to continuous learning about new TGW products and solutions
  • Ability to understand customer needs
  • Self-sufficient, proactive, and persistent 
  • Commercial awareness
  • Strong IT background: 3 years bachelor’s degree in IT science or equivalent
  • Driving license

Technical competences:

  • Solid knowledge and demonstrable experience in SQL
  • Relational database: ORACLE
  • Operating systems: Microsoft Windows / Windows Server
  • Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)

 Preferred Skills

  • Customer or end-user support experience
  • Experience in development of software for logistics or production/process automation 
  • Task management tools: Jira and devOps (TFS) from Microsoft
  • Programming languages: C# and/or Java
  • SOLID, OOP, Agile methodology (SCRUM)
  • Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

What you'll receive:

  • An appreciative working environment motivated team and an open feedback culture
  • A generous home office model, along with additional benefits such as a  Discounted gym membership, Private health insurance,  and Flexible payment plan.
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...

In this position, you can expect the following benefits, among others.

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An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
An icon of a person working behind a laptop in a house resembling the possibility of working at home.
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An icon of a hand with multiple plus-signs coming out of it. It resembles the additional benefits and discounts that TGW Logistics employees get.
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*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.

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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.