Nous rejoindre
Technician Customer Support IT (M/F/D)*
TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.
We are currently looking for a Customer Support IT Technician to join our team in Spain.
As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.
Fulltime
Customer Care / Services
Experienced Professionals
Sant Just Desvern (Barcelona), Spain
Vos missions:
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
Profil recherché:
Education and soft-skills requirements:
- Languages: Spanish (high), English (medium)
- Good communication skills
- Commitment to continuous learning about new TGW products and solutions
- Ability to understand customer needs
- Self-sufficient, proactive, and persistent
- Commercial awareness
- Strong IT background: 3 years bachelor’s degree in IT science or equivalent
- Driving license
Technical competences:
- Solid knowledge and demonstrable experience in SQL
- Relational database: ORACLE
- Operating systems: Microsoft Windows / Windows Server
- Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)
Preferred Skills
- Customer or end-user support experience
- Experience in development of software for logistics or production/process automation
- Task management tools: Jira and devOps (TFS) from Microsoft
- Programming languages: C# and/or Java
- SOLID, OOP, Agile methodology (SCRUM)
- Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading
Les avantages:
- A positive and collaborative work environment where people genuinely enjoy working together.
- Stability and growth opportunities within a leading international company.
- Work-life balance with flexible working hours and hybrid working options.
- Trust and autonomy to take ownership and make a real impact.
- Continuous development through a personalized training plan and access to a wide range of trainings.
- The opportunity to work with innovative technologies on international projects.
- A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.
Ce poste vous offre notamment les avantages suivants.
Discounted gym membership
Training & Development
Hybrid Working
Flexible Zahlungsmöglichkeiten (Kindergarten, Essensgutscheine, Bahntickets)
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
Retour aux offres d’emploi
TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
