Name / job / TGW location:
Rultz Raymond / Technical Training Manager / Grand Rapids, North America
My latest online order:
A blanket to stay warm at night.
At TGW since:
I came and went and came back. I started in 2017 and departed in 2020 and returned in 2022.
My most important job equipment:
My most important job equipment is my baby screwdriver. It is pretty much a terminal screwdriver.
My duties summarised in a book title:
A Most Interesting Profession
Our specialist department represented in a flag:
It looks like a flag that has a Superman-like logo but with TGW in the middle.
My clothing style at work:
Normally I wear a black TGW polo shirt and blue jeans in the summer and a black TGW zipped fleece jacket and blue jeans in winter. As you can probably tell, my favorite color is black ;)
Early bird or night owl?
As the saying goes, the early bird catches the worm.
My job as a Technical Training Manager focuses on utilizing my experience as an engineer within facilities in order to raise the skill sets of LTS onsite technicians and engineers in order to empower them to provide first-class service to TGW’s customers. Examples of raising skill sets include TGW-specific lessons on equipment in order to comprehend system functionality. The courses can be held both at a high and a low level. More general training is also an option, such as training on the comprehension of voltage flow in control panels. This will provide a deeper understanding of components within electrical panels so as to assist with troubleshooting efforts.
My greatest success at TGW has been being able to navigate TGW and build a career path which I truly enjoy. I started from the bottom now we’re up. The steps for this transition started from me working as an On-Site Resident Engineer, navigating to the hotline team to support and assist other site technicians and engineers with troubleshooting, then moving into a supervisory role within the hotline, followed by me assuming the role of the LTS Technical Training Manager.
In the next five to ten years, I definitely see a lot of growth occurring as I will have attained my Masters in Software. I will be working on partnering with TGW in order to reach the next milestone and stabilize TGW’s self-healing systems through my knowledge of hardware, software and business.
In order for someone to feel comfortable in my team, they just need to be themselves. We all bring our uniqueness to the table. As I always have been told in my drama classes, “You are enough,“ so bring yourself and your original and authentic you.
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