What you'll be handling:

• Develop an in depth understanding of existing and new TGW products, the WCS solution and operational flow
• Become a subject matter expert and create a knowledge transfer culture
• Build relationships with the all stakeholder teams (Customer, TGW project and if applicable LTS resident onsite teams)
• Support the customer in creation of a testing and operational training plan 
• Problem solving and root cause analysis
• Data capture to support operational decision making and driving continuous improvement strategies
• Capturing and documenting lessons learned
• Support and validation of customer documentation (standard operating procedures and training material)

What you'll need:

Required

• Knowledge of WCS systems, information extraction and analysis
• Materials handling / automation experience
• Experience of commissioning and go live phase of project delivery 
• Ability to manage customer expectations & relationships
• Strong leadership qualities and communication Skills
• Able to work on own initiative & prioritise tasks
• Works well under pressure
• Willing to travel globally and work weekends when needed

Preferred

• Change Orientation & Readiness for Continuous Improvement experience 
• Good IT skills, Word, Excel, MSProject etc.
• Track record of delivering operational support for technical projects