Join Team Possible!
Technician Customer Support IT (M/F/D)*
TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.
We are currently looking for a Customer Support IT Technician to join our team in Spain.
As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.
Fulltime
Customer Care / Services
Experienced Professionals
Sant Just Desvern (Barcelona), Spain
What you'll be handling:
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
What you'll need:
Education and soft-skills requirements:
- Languages: Spanish (high), English (medium)
- Good communication skills
- Commitment to continuous learning about new TGW products and solutions
- Ability to understand customer needs
- Self-sufficient, proactive, and persistent
- Commercial awareness
- Strong IT background: 3 years bachelor’s degree in IT science or equivalent
- Driving license
Technical competences:
- Solid knowledge and demonstrable experience in SQL
- Relational database: ORACLE
- Operating systems: Microsoft Windows / Windows Server
- Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)
Preferred Skills
- Customer or end-user support experience
- Experience in development of software for logistics or production/process automation
- Task management tools: Jira and devOps (TFS) from Microsoft
- Programming languages: C# and/or Java
- SOLID, OOP, Agile methodology (SCRUM)
- Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading
What you'll receive:
- A positive and collaborative work environment where people genuinely enjoy working together.
- Stability and growth opportunities within a leading international company.
- Work-life balance with flexible working hours and hybrid working options.
- Trust and autonomy to take ownership and make a real impact.
- Continuous development through a personalized training plan and access to a wide range of trainings.
- The opportunity to work with innovative technologies on international projects.
- A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.
In this position, you can expect the following benefits, among others.
Discounted gym membership
Training & Development
Hybrid Working
Flexible Zahlungsmöglichkeiten (Kindergarten, Essensgutscheine, Bahntickets)
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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