Lifetime
Services
Remote
Services

Remote customer support for your DC

24/7 over 
the entire
year

Our experienced Remote Customer Support engineers assist you whenever you need it – worldwide and in many languages. We are there for you - 24/7, for highest system availability!

Our experienced and knowledgeable customer support technicians provide around-the-clock assistance when needed.
Background Grid Invers
benefits

good
to
know

  • REMOTE ACCESS for mechanical systems, control systems and IT

  • SERVICE LEVEL AGREEMENTS for escalation management

  • INDIVIDUAL DATABASE of systems documents

  • PROFICIENT MANAGEMENT of  incidents and change requests

  • FAST SUPPORT for urgently needed spare parts and on-site support

  • PROACTIVE MONITORING to identify malfunctions in advance 

  • IT MAINTENANCE: remote maintenance services for database and IT infrastructure

  • EASY COMMUNICATION AND OVERVIEW of all tickets currently in progress, provided directly through the TGW Serviceportal

interested?

The following topics might be interesting for you as well – Learn more about our range of Lifetime Services and if you have any questions, contact us

Reducing total cost of ownership.

Total Cost of Ownership

Field Services: TGW engineers provide you with a wide spectrum of mobile services and keep your system in good condition using state-of-the-art equipment.

Inspections & Maintenance

our On-Site Service Packages - tailored to your needs

On-site Services

Lifetime Services: Training Services for your On-site Personal.

Training Services

Retrofit and modernisation for your intralogistics - replacement equipment, adaptation, refurbishment and modernisation.

Retrofit & Extension Services

Smart Services

Strategic further development of your distribution center.

Advisory Services

Condition-based maintenance of your plant for high plant availability.

Condition Based Maintenance

Standardized
Quality Processes

Individual spare parts packages for your intralogistics system.

Spare Parts Services

Explore TGW

TGW Logistics und OPEX® Corporation schließen eine strategische Partnerschaft

TGW Logistics and OPEX® Corporation form a strategic partnership

Lifetime Services
Case Studies

Inspections & Maintenance

Growing Together - employee video clips
Jobs
Values

Your Career at TGW

Intralogistic solutions for grocerie retail.
Grocery
Technologies

Grocery