Remote customer support for your DC
the entire
year
Our experienced Remote Customer Support engineers assist you whenever you need it – worldwide and in many languages. We are there for you - 24/7, for highest system availability!
to
know
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REMOTE ACCESS for mechanical systems, control systems and IT
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SERVICE LEVEL AGREEMENTS for escalation management
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INDIVIDUAL DATABASE of systems documents
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PROFICIENT MANAGEMENT of incidents and change requests
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FAST SUPPORT for urgently needed spare parts and on-site support
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PROACTIVE MONITORING to identify malfunctions in advance
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IT MAINTENANCE: remote maintenance services for database and IT infrastructure
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EASY COMMUNICATION AND OVERVIEW of all tickets currently in progress, provided directly through the TGW Serviceportal
The following topics might be interesting for you as well – Learn more about our range of Lifetime Services and if you have any questions, contact us!
