Join Team Possible!
Robotics Technical Specialist (M/F/D)*
As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås.
Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees.
Marcel Van Gogh
What you'll be handling:
Technical Support & Issue Resolution
- Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance
- Identify and resolve technical issues efficiently, supporting customers and internal teams
- Monitor availability performance against targets, analyse error rates, and develop corrective action plans
- Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition
Documentation & Knowledge Sharing
- Create documentation to support the daily operation of TGW robotics machines
- Provide clear and effective feedback to internal and external stakeholders
- Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria
- Deliver training and upskilling to TGW employees and customers to enhance their technical expertise
Continuous Improvement & Innovation
- Take a proactive approach in identifying areas of improvement for TGW robotics machines
- Support an environment that fosters continuous improvement and innovation.
- Identify opportunities that add value for customers and generate potential revenue for TGW
Customer & Business Engagement
- Actively promote the success of TGW robotics to the wider business
- Build and maintain professional relationships with clients, TGW colleagues, and product developers
- Achieve high standards of customer satisfaction, technical efficiency, and company image
- Be punctual and uphold commitments made to customers, ensuring a reliable service experience
Health & Safety Compliance
- Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements
What you'll need:
Essential
- Qualification in electrical or mechanical engineering
- Strong understanding of PLC controls (Siemens)
- Understanding of mechatronic safety circuits and devices
- Flexible to travel to Germany for training in the 1st 3 months
Desirable
- Experience working in an intralogistics engineering environment or high-speed robotics engineering
- Higher qualification in Electrical or Mechanical Engineering
- Experience in supporting robotic solutions
- Familiarity with intralogistics IT systems
- Experience in coaching and training on engineering equipment
What you'll receive:
- Permanent Contract with a competitive salary and paid overtime
- Company Car
- Life Assurance: 4 x Yearly Salary
- Employee Assistance Programme
- The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day
- A dynamic, open, and informal working environment with pleasant colleagues.
- Collective agr...
In this position, you can expect the following benefits, among others.
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
