Join Team Possible!
Systems Technical Specialist (M/F/D)*
As the Systems Technical Specialist based in Västerås, you will support, maintain and enhance TGW's warehouse control systems, ensuring optimal performance, reliability, and customer satisfaction. By analysing incidents, identifying improvement opportunities, and providing technical expertise, you will drive continuous system enhancements and operational efficiencies.
You will play a key part in training, documentation, and collaboration with internal teams and customers, fostering knowledge sharing and standardisation, ensuring that projects progress whilst also supporting the delivery of a fully operational and high-quality solution.
Marcel Van Gogh
What you'll be handling:
- You will work with the Customer Support team to analyse incidents that may have been operator-related and look for trends or improvements
- You engage with customers regarding system improvement opportunities and understand their actual goals
- You maintain, review technical documentation and standardise where required
- You support and develop training and training material for end users and internal colleagues
- You lead and support the root cause analysis process when required
- You monitor trends across multiple sites, investigate & propose system improvements
- You support internal Lifetime Services projects and initiatives where required
- You will keep up to date with all new products that are related to warehouse control systems, proposing ideas on how to embed them with new customers and site support teams.
- You will support the sale and implementation of change requests, ensuring requirements are achieved
- You ensure that continuous improvement ideas are spread and known across the TGW portfolio
- You will keep up to date with all releases to the warehouse controls systems within the TGW portfolio and understand improvements to the operation
What you'll need:
- Yrkeshögskola in Computer Science, IT Engineering, or equivalent combination of education and proven commercial experience in a similar role
- Ability to work on own initiative and without supervision
- Experience dealing directly with customers/end users
- Experience with SQL Databases (Oracle, MySQL)
- Materials handling/automation experience
- Experience in writing technical documents
Preferably, you also have;
- Experience with log file investigation and/or software debugging
- Experience in database support or performance monitoring
- Understanding of software development and the software development lifecycle
- Experience with ITIL service management methodology
En kontroll av belastningsregistret genomförs i samband med rekrytering.
What you'll receive:
- Permanent Contract with a competitive salary and paid overtime
- Company Car
- Life Assurance: 4 x Yearly Salary
- Employee Assistance Programme
- The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day
- A dynamic, open, and informal working environment with pleasant colleagues.
- Collective agreement Tekniktjänsteavtalet applicable
- Health care allowance and a free health check
In this position, you can expect the following benefits, among others.
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
