On Site Service by LTS.

Maximum system availability & customised on-site support package


Our on-site services take responsibility for the operation and maintenance of highly automated intralogistics systems and ensure plant availability. Decades of on-site service experience in more than 50 on-site projects worldwide allow our experts to provide optimum support for your system and minimise downtimes. With contract terms of up to 10 years, we minimise your risk and support you as a long-term service partner.

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Lean back, we take responsibility

The support of your intralogistics system by our on-site services has several advantages...

Highly qualified experts

Our on-site employees give you permanent access to decades of TGW expertise. This ensures optimum service and smooth operation. Maintenance with documentation and planning is customised to your individual needs.

On-Site Manager José

Maximum efficiency

Teams put together especially for you provide optimum support for your intralogistics system and cater to your needs. On-site teams ensure system availability and can act quickly thanks to extremely fast response times.

Transparent costs

We operate in a dynamic business environment in which requirements and framework conditions can change constantly. With our on-site services, we create stability and enable you to plan your costs for up to 10 years.

Our on-site services at a glance

Find out more about our services by clicking on the various icons.

On-Site Set-Up Services
On-Site Maintenance Services
On-Site Support Services
On-Site Technical Cleaning Services

30 TGW on-site technicians

A 10-year service contract ensures maximum system availability with transparent and calculable costs. The sporting goods manufacturer can concentrate on its core processes while 30 TGW on-site technicians proactively work on the maintenance and continuous improvement of the system. Puma benefits from cost transparency and a low total cost of ownership. 

Puma Case Study

High system availability for Hachette

All-inclusive five-year contract: proactivity, continuous improvements, reduced costs and a permanent team. Hachette is supported by seven TGW On-Site Residential Engineers, who are available 312 days a year in a flexible three-shift system to assist with maintenance work. Peaks: Monday - Friday 24/5 Focus: To ensure the highest level of availability and safety. This one-team approach enables a successful and long-term partnership with the best service and support.

Hachette Case Study

Service & prevention in the foreground

To ensure that the Leroy Merlin system runs smoothly around the clock, 17 TGW specialists are dedicated to providing reliable on-site support. The Lifetime Service package, which runs for several years, ensures predictable operating costs, among other things.

In addition to normal service activities, the TGW team also carries out preventive maintenance and supports Leroy Merlin with continuous improvement measures to optimise the performance, safety and ergonomics of the workstations. The full service package also includes the supply and management of spare parts and support from remote experts.

Leroy Merlin Case Study

Contact me!

David Bendien
Senior Vice President Lifetime Services
Reducing total cost of ownership.

Total Cost of Ownership

Individual spare parts packages for your intralogistics system.

Spare Parts Services

Our experienced Remote Customer Support engineers assist you whenever you need it.

Remote Services

Field Services: TGW engineers provide you with a wide spectrum of mobile services and keep your system in good condition using state-of-the-art equipment.

Inspections & Maintenance

Lifetime Services: Training Services for your On-site Personal.

Training Services

Retrofit and modernisation for your intralogistics - replacement equipment, adaptation, refurbishment and modernisation.

Retrofit & Extension Services

Smart Services

Strategic further development of your distribution centre.

Advisory Services

Condition-based maintenance of your plant for high plant availability.

Condition Based Maintenance

Quality Processes

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Company / Corporate
Integrated Systems

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Lifetime Services

Inspections & Maintenance

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Industrial & Consumer
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Case Studies - Fashion & Apparel
Fashion & Apparel

Global Distribution Centre for Mango