David Bendien
Senior Vice President Lifetime Services
Our on-site services take responsibility for the operation and maintenance of highly automated intralogistics systems and ensure plant availability. Decades of on-site service experience in more than 50 on-site projects worldwide allow our experts to provide optimum support for your system and minimise downtimes. With contract terms of up to 10 years, we minimise your risk and support you as a long-term service partner.
The support of your intralogistics system by our on-site services has several advantages...
Our on-site employees give you permanent access to decades of TGW expertise. This ensures optimum service and smooth operation. Maintenance with documentation and planning is customised to your individual needs.
Teams put together especially for you provide optimum support for your intralogistics system and cater to your needs. On-site teams ensure system availability and can act quickly thanks to extremely fast response times.
We operate in a dynamic business environment in which requirements and framework conditions can change constantly. With our on-site services, we create stability and enable you to plan your costs for up to 10 years.
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A 10-year service contract ensures maximum system availability with transparent and calculable costs. The sporting goods manufacturer can concentrate on its core processes while 30 TGW on-site technicians proactively work on the maintenance and continuous improvement of the system. Puma benefits from cost transparency and a low total cost of ownership.
All-inclusive five-year contract: proactivity, continuous improvements, reduced costs and a permanent team. Hachette is supported by seven TGW On-Site Residential Engineers, who are available 312 days a year in a flexible three-shift system to assist with maintenance work. Peaks: Monday - Friday 24/5 Focus: To ensure the highest level of availability and safety. This one-team approach enables a successful and long-term partnership with the best service and support.
To ensure that the Leroy Merlin system runs smoothly around the clock, 17 TGW specialists are dedicated to providing reliable on-site support. The Lifetime Service package, which runs for several years, ensures predictable operating costs, among other things.
In addition to normal service activities, the TGW team also carries out preventive maintenance and supports Leroy Merlin with continuous improvement measures to optimise the performance, safety and ergonomics of the workstations. The full service package also includes the supply and management of spare parts and support from remote experts.
