Remote customer support for your DC

24/7 over 
the entire

Our experienced Remote Customer Support engineers assist you whenever you need it – worldwide and in many languages. We are there for you - 24/7, for highest system availability! 

Our experienced and knowledgeable customer support technicians provide round-the-clock assistance when needed.
Background Grid Invers


  • REMOTE ACCESS for mechanical systems, control systems and IT

  • INDIVIDUAL SERVICE LEVEL AGREEMENTS for escalation management

  • DATABASE of systems documents

  • PROFICIENT MANAGEMENT of  incidents and change requests

  • FAST SUPPORT for urgently needed spare parts and on-site support

  • PROACTIVE MONITORING to identify malfunctions in advance 

  • IT MAINTENANCE: remote maintenance services for database and IT infrastructure

  • EASY COMMUNICATION AND OVERVIEW of all tickets currently in progress, provided directly through the TGW Serviceportal


The following topics might be interesting for you as well – Learn more about our range of Lifetime Services and if you have any questions, contact us!

Reducing total cost of ownership.

Total Cost of Ownership

Individual spare parts packages for your intralogistics system.

Spare Parts Services

Field Services: TGW engineers provide you with a wide spectrum of mobile services and keep your system in good condition using state-of-the-art equipment.

Inspections & Maintenance

our On-Site Service Packages - tailored to your needs

On-site Services

Lifetime Services: Training Services for your On-site Personal.

Training Services

Retrofit and modernisation for your intralogistics - replacement equipment, adaptation, refurbishment and modernisation.

Retrofit & Extension Services

Smart Services

Strategic further development of your distribution centre.

Advisory Services

Condition-based maintenance of your plant for high plant availability.

Condition Based Maintenance

Quality Processes

Explore TGW

Case Studies
Case Studies - Industrial & Consumer

Jasco Home Automation

Lifetime Services
Integrated Systems

On-site Services