Lifetime Services
Logistics Support Services Built for Lifelong Success
Empowering you to reach your goals - today, tomorrow, and long into the future
Partnering with TGW Logistics means more than just securing logistics support, it means forming a strategic bond built on trust, expertise, and a shared vision for your success. Our Lifetime Services are designed to provide continuous value from day one and for years to come.
With TGW Logistics by your side, you can count on:
Peace of mind
Your system is backed by a global network of experts committed to your goals.
Optimized operations
Proactive maintenance, intelligent analytics, and flexible service options grow with you and adapt to your needs.
Long-term value
We build your system to evolve with your business, maximizing its lifecycle and return on investment.
At TGW Logistics, we measure our success by the milestones our customers achieve. Our services drive your business forward with the reliability and innovation you’ve come to expect from a global leader in intralogistics.
Service Portfolio: 24/7 Logistics Support
Our comprehensive service portfolio keeps your operations seamless and cost-efficient with maximum availability, empowering you to reliably deliver products to your customers. From tailored solutions for your business today to hands-on support as you grow into the future, we’re here to help you achieve long-term success. With over 1,100 service experts around the globe, we are committed to keeping your business ahead of the curve.
On-Site Services: Stability and peak performance
TGW Logistics’ technicians work directly at your facility to ensure your system runs smoothly day in and day out. Having set up hundreds of systems, these experts have the training and skills to understand every nuance from day one. Our on-site services guarantee maximum system performance with a predictable total cost of ownership (TCO), resulting in fewer surprises, less downtime, and efficient operations.
Benefits: Maximum system performance with predictable costs - you can plan and operate with confidence.
Field Services: Flexibility when you need it most
Field Services provide you with the flexibility to call upon our experts whenever you need extra support. Utilize Field Services to perform preventive facility maintenance, issue corrective actions, give expert inspections, or provide additional support during peak times (like the holiday season). This extra layer of support guarantees your system is always prepared to meet fluctuating demands throughout the year.
Benefit: Additional support when you need it most - like for seasonal and operational peaks - ensuring optimal performance at all times.
Retrofit & Extension Services: Adapting to your growing needs
As your business evolves, so do your logistics maintenance needs. Our Retrofit & Extension Services keep your system up-to-date and future-ready. Whether modernizing existing equipment or extending system capabilities, we provide your business with everything it needs to achieve its goals.
Not sure how to optimize your system? Check out our consulting services.
Benefit: A future-proof system that grows with your business needs. Your equipment stays up-to-date and lasts for the long term
Remote Services: Expertise at your fingertips
With TGW Logistics' Remote Services, help is just a click away. Whether you need to prevent downtime or quickly resolve an urgent issue, our remote service logistics experts work proactively to minimize disruptions and accelerate recovery times, keeping your business up and running no matter the operational challenge.
Benefit: Rapid response and resolution, minimizing downtime, and maintaining business continuity.
Training Services: Empowering your team
A well-trained team is your first line of defense against operational challenges. Our Training Services help your staff develop the skills they need to operate your systems safely and efficiently. From certified training programs to hands-on workshops, we equip your team with the expertise they need to excel from day one.
Benefit: Increased performance and safety through expert training, enhancing operational stability while reducing risk.
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Spare Parts Services: Be prepared for the future
Keep your operations running smoothly with TGW Logistics' Spare Parts Services. We provide quick access to a comprehensive range of high-quality spare parts, helping your system stay reliable and efficient. Our global network makes parts available when and where you need them, reducing downtime and maintaining optimal performance. With TGW as your partner, you can rely on consistent availability, expert support, and confidence that your equipment is always ready to perform at its best.
Benefit: Quick access to components, reducing downtime and maximizing system efficiency and proactive obsolescence management.
Ready for a lifetime of success?
We would love to explore ways our Lifetime Services can support your unique system as your business grows.
Additional Information
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
