Join Team Possible!
Customer Care Specialist (M/F/D)*
Are you looking for an exciting job in an international service environment and would like to contribute to the success of our customers with your organizational talent, your technical understanding and your communication skills? In the role of Customer Care Specialist, you will be the direct interface between our key account managers, internal departments and our customers. Together, you will design tailor-made solutions and ensure a high level of service – in line with our TGW values.
Simon Steinhuber
What you'll be handling:
- Independent development of service offers (spare parts, maintenance, repairs, training, remote services)
- Organization and coordination of on-site assignments including preparation and follow-up
- Direct customer contact as well as close cooperation with key account management and internal interfaces
- Timely and correct processing of orders as well as their billing
- Complete documentation and storage of all customer and project data
What you'll need:
- Completed commercial or technical training
- Basic technical understanding and interest in products and services in the field of industry or mechanical engineering
- Experience in dealing with ERP systems (e.g. SAP) as well as openness to new tools and processes
- Strong organizational skills, structured way of working and enjoyment of varied tasks
- Strong communication skills, service orientation and very good English skills (at least B2)
What you'll receive:
- Completed commercial or technical training
- Basic technical understanding and interest in products and services in the field of industry or mechanical engineering
- Experience in dealing with ERP systems (e.g. SAP) as well as openness to new tools and processes
- Strong organizational skills, structured way of working and enjoyment of varied tasks
- Strong communication skills, service orientation and very good English skills (at least B2)
We offer an attractive and competitive salary, depending on qualifications and professional experience. The minimum collective agreement base salary on the basis of full-time employment amounts to €40,462 gross per year.
*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.
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Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.
