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Central Services Coordinator (M/F/D)*
The Lifetime Services (LTS) Central Services Coordinator provides administrative support to the Central Services team, ensuring resources are effectively allocated and customer commitments are upheld. This role manages Field Service scheduling, coordinates customer service activities, facilitates cross-functional communication, and supports continuous improvement initiatives. The LTS Central Services Coordinator partners closely with other LTS teams, including Sales and Operations, to ensure customer expectations are satisfied and operational processes are executed with accuracy and efficiency.
Fulltime
Internal Services
Recent Graduates
Grand Rapids, Michigan, United States
What you’ll be handling
- Organizes customer site visits and on-call rotation for the Central Services team while balancing customer production schedules, technician availability, and business priorities.
- Reviews service contracts with Sales and Operations to understand customer requirements and ensure service delivery aligns with contractual commitments.
- Maintains and optimizes a rolling technician schedule by managing resource allocation, travel efficiency, workload balancing, and scheduling conflicts.
- Coordinates onboarding agendas for new team members and schedules required technical training, safety training and certifications.
- Reviews field service reports, work instructions, and operational procedures for professional formatting, consistency, and grammatical accuracy.
- Coordinates incoming field services requests and allocates resources as necessary to respond to customer escalations
What you’ll need
- Associate degree in Business Administration, Operations Management, Engineering Technology, or a related field, or equivalent work experience
- Minimum of three (3) years’ experience supporting service operations, field service coordination, project coordination, or related field, preferably in the material handling or automation industry.
- Strong organizational and time management skills to balance multiple priorities simultaneously.
- Excellent communication skills with the ability to build customer confidence.
- Ability to learn and apply new technologies and industry practices quickly.
- Strong problem-solving skills with a proactive, customer-focused approach.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
Ce poste vous offre notamment les avantages suivants.
Additional benefits
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
Retour aux offres d’emploi
TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
