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LTS Service Delivery Manager (M/F/D)*
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the face of TGW towards our business partners for all escalated topics such as breakdowns, change requests, retrofit projects, service contracts, remote support needs, and other topics as they arise. This position also develops and manages key customer relationships to assist in growing Lifetime Services (LTS) sales. The LTS Service Delivery Manager coordinates between supported customers and internal TGW departments to realize additional sales opportunities, ensuring the customer needs are addressed in a timely and thorough manner. This is a remote position, with travel required.
Fulltime
On Site Services
Experienced Professionals
Grand Rapids, Michigan, United States
What you’ll be handling
- Serve as the primary point of contact for assigned customers, managing service delivery activities including escalations, breakdowns, service requests, change requests, preventive maintenance, Hotline support, and training coordination.
- Lead multiple customer programs simultaneously and ensure milestones, schedules, budgets, and customer commitments are achieved.
- Analyze system and service data to proactively identify risks, address potential failures, and improve system reliability and operational performance.
- Conduct regular customer site visits to understand operational challenges, strengthen strategic partnerships, and support long-term success.
- Identify process inefficiencies, standardize best practices, drive Root Cause Analysis (RCA), and implement corrective actions to reduce recurring issues.
- Coordinate cross-functional teams including Field Service, Controls, Engineering, Sales, Parts, Technical Support, and Project Management to meet customer requirements.
What you’ll need
- Bachelor’s degree in Business Administration, Project Management, Operations Management, Engineering Technology, or a related field, or equivalent combination of education and direct customer management experience.
- Four (4) or more years of experience directly engaging with customers, preferably within a material handling or industrial environment.
- Strong customer relationship management, organizational, and project management skills.
- Ability to learn innovative technologies and industry practices quickly and translate technical concepts for non-technical audiences.
- Strong critical thinking skills with an initiative-taking, customer-focused approach.
- Analytical and data-driven mindset with experience driving KPIs to identify trends, prioritize workflows, and support customer decision-
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
Ce poste vous offre notamment les avantages suivants.
Additional benefits
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
Retour aux offres d’emploi
TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
