Join Team Possible!
Technician Customer Support Controls (M/F/D)*
TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting a Technician Customer Support Controls in Spain.
As a Customer Support Technician Controls is responsible for providing technical support to clients remotely and in person at the different Hub customers.
Mariló Donoso Buitrago
What you'll be handling:
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
What you'll need:
Education and soft-skills requirements:
- Strong automation and electrical background: Bachelor’s degree in electrical engineering, Industrial Electronics and Automation Control Engineering or equivalence
- Languages: Spanish (high), English (medium).
- Good communication skills
- Being a good team player
- Commitment to continuous learning about new TGW products and solutions and training other team members
- Self-sufficient, proactive, and persistent
- Car driving license
Technical competences:
- Solid knowledge and demonstrable experience in SIEMENS Simatic Step 7 and TIA Portal
- Knowledge in visualization systems: WinCC, WinCC Flexible, Zenon, …
- Knowledge of servo and frequency inverters: Lenze, SEW, ...
- Knowledge of Scanners: SICK, Leuze, ...
- Knowledge in Vision Systems: Keyence, datalogic, ...
- Knowledge of Fieldbuses: Profinet, Profibus, Asi, Profisafe…
- Reading electrical drawings
- Electrical knowledge
- Proficiency in computer and basic office applications (Word, Excel, One note...)
What you'll receive:
- An appreciative working environment motivated team and an open feedback culture
- A generous home office model, along with additional benefits such as a Discounted gym membership, Private health insurance, and Flexible payment plan.
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...
In this position, you can expect the following benefits, among others.
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
