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A TGW Logistics employee working on solution design for the automation of a warehouse A TGW Logistics employee working on solution design for the automation of a warehouse
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Services à distance

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Services à distance

Assistance logistique tout au long du processus

Nos experts dediés aux services à distance offrent une assistance logistique dans le monde entier, 24 h/24 et 7 j/7. Que ce soit dans le cadre de vos activités quotidiennes ou en période de forte activité, les membres de notre équipe veillent à ce que votre système reste opérationnel avec un temps d'arrêt minimal. Laissez-nous vous aider à maintenir l'excellence opérationnelle 24 h/24 afin que vous puissiez vous concentrer sur les aspects les plus essentiels de votre activité.

Empowering You to Reach Your Goals

Benefits of our Remote Services include: 

  • Minimized downtime

    The best way to minimize downtime is to prevent it in the first place. By addressing security gaps, malfunctions, or IT maintenance needs early through regular system monitoring and patch management, our Remote Services experts keep your operations running smoothly.

  • 24/7 Global Support 

    Our one-stop, 24/7, continuous support in multiple languages means you can rely on our Remote Services team whenever - and wherever - you need it. Focus on your day-to-day business while we handle facility maintenance, saving you time and resources.

  • Timely Response When It Matters Most

    Emergencies happen. That’s why our proactive Remote Services experts respond quickly and efficiently, whether it’s a time-sensitive question or a complex issue.

Discover Better Logistics Support through our Remote Services

From careful monitoring to real-time support, our Remote Services experts empower you to reach your business goals. Explore our full range of services, and learn how we can optimize your system for long-term success:

Remote Expert Support

It’s crucial to have a team of experts on your side at all times. Our Remote Services team securely provides transparent support for any issue you report, from simple questions to urgent requests. You can easily track your request status through our Service Portal to stay informed and in control every step of the way.

Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens. Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens.
IT Maintenance

Advanced logistics maintenance relies on the underlying servers and databases managed by our Remote Services experts, focusing on closing security gaps and proactively improving your system availability.

Software Monitoring & Alerting

By detecting issues early, we can help you make informed decisions. We keep you updated on your system by:  

  • Continuously monitoring critical system components.
  • Providing regular, transparent reports.
  • Correcting potential errors early.

Learn more about our powerful monitoring and alerting software

WERX Analytics

Patch Management

We regularly perform patch freezes that do not interfere with our customers’ live operating systems.

Benefits of patch updates include:

  • Maximum security with the latest version of the operating system.
  • Avoiding unplanned system shutdowns.
  • Closing vulnerabilities, eliminating errors, and maintaining reliable system operation.

Ready for Maximum System Stability?

Contact us and learn more how our Remote Services support your system - anywhere, antime

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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.