What you'll be handling:

• Identify and resolve technical issues efficiently, supporting customers and internal teams

  Maintain, review technical documentation and standardise where required

• Lead and support the root cause analysis process when required

• Ensure that continuous improvement ideas are spread and known across the TGW portfolio

• Identify opportunities that add value for customers and generate potential revenue for TGW

• Drive continuous improvement in service processes and team performance

• Deliver department services to meet stake holder expectations

• Provide clear and effective feedback to internal and external stakeholders

• Support and develop training and training material for end users and internal colleagues

• Support the recruitment, induction and onboarding of new team members

• Manage team workload and resource planning to ensure project deadlines and customer requirements are achieved

• Hold regular one‑to‑one meetings, expected to take place at least monthly, to review performance, progress against objectives, wellbeing and engagement

• Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW) and COSHH requirements

What you'll need:

• Apprenticeship trained with qualifications in electrical or mechanical engineering

• Basic understanding of PLC controls (Siemens)

• High level of understanding of control systems (including but not limited to):

   • Networking & hardware components

   • Fieldbus technology i.e. Profibus, Profinet, ASi

   • Motion control via inverters and servo drives

• Highly motivated individual who can work independently and as part of a team

• Strong commitment to the Environment, Health and Safety culture

• Experience working with internal and external customers

• Strong communication skills

• Experience working with TGW intralogistics automation

• Demonstrates a proactive and self-motivated approach to work

• Good fault finding and diagnostic skills

• Ability to make decisions under pressure and show initiative

• Proven experience in generating PLC code (ideally using Siemens PLC’s)

• Ability to read and understand electrical schematics and panel drawings – E Plan

• Previous PLC experience and / or technical product knowledge