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Customer Support Engineer - WCS (男性/女性/多样化)*

This primary purpose of the Customer Support Engineer WCS is to supply TGW customers with a quality technical, 24/7 hotline service.

You'll be working alongside other talented engineers on your shift to ensure our global customer base get quick, accurate information and their WCS problems solved in a timely manner. 

The role is based in Market Harborough with a hybrid working set-up.  

工作职责

  • To provide 24hr * 7 day cover on a rotated shift pattern
  • To provide professional telephone support to customers both internal and external
  • To provide professional on line software support for WCS systems
  • Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools.
  • To manage the hotline ticket system for IT, Facilities and Controls
  • To manage the support process on an integrated basis.  
  • Maintenance, support and monitoring of virtual environments.
  • To work on ongoing issues to reduce the volume of calls.
  • To provide effective communication to senior management and support colleagues.
  • To maintain support desk documentation.
  • To monitor trends and action plans to prevent issue escalation.
  • To follow through and own issues raised by yourself, if not resolved
  • To escalate problems to the next support level where required and continue to manage the problem until resolved.
  • To create monthly reports
  • To review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • To undertake testing of WCS modules in support of the WCS team when required
  • To facilitate the remote monitoring of key accounts control systems
  • To attend sites during support office hours as required to support project works and training.
  • To facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.
  • When required provide additional support to the Internal IT Support Analyst

要求

  • Experience in WCS.WMS Systems
  • Materials handling / automation experience
  • Experience dealing directly with customers / end users

我们提供

We offer a competitive package with the opportunity to develop your knowledge in a high growth team. 

在这个职位上,您可以享受到以下福利等:

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*TGW秉持公平公正的用人理念,我们诚邀有志于从事这份工作的各位踊跃申请,期待您的加入!

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TGW物流总部位于奥地利,是一家由基金会管理的公司,也是全球仓储自动化和仓储物流的领导者。作为一家备受信赖的系统集成商,我们拥有超过50年的丰富行业经验,致力于为客户提供从设计、实施到售后服务的全方位服务。凭借机电产品、机器人技术和先进的软件解决方案,我们为仓储物流注入强大动力。我们在欧洲、亚洲和北美拥有超过4500名员工,他们怀揣客户至上的服务理念,以专业知识和创新精神,助力您的业务持续增长。选择TGW物流,让仓储物流成为您在市场竞争中的制胜王牌。