工作职责

• You ensure that sufficient resources are in place to support customers by working with the Field Service planner, managing customer expectations in line with contracted SLA’s, and ensuring all escalations are handled quickly and effectively following the TGW escalation strategy
• You manage and develop the Benelux Training Centre and team, are actively engaged with all team members' training and development, ensuring one-to-one reviews and personal development plans are completed, and are actively involved in apprentice development for both mobile and non-mobile apprentices
• You are part of the LTS quality management team and undertake audits, reviews and corrective actions, as required
• You cooperate with the projects department to provide resources where possible for installation, support and commissioning as required and are responsible for producing resource plans against known and forecast projects to identify any expected over- or under-capacity
• You ensure your teams are trained and kept up to date on Health & Safety legislation and safe working procedures, manage and produce all requirements of risk assessments, safe working procedures, COSHH and PPE procedures, work safely, follow all Health & Safety requirements, and manage an environment of zero accidents within the team
• You build strong and long-term relationships with all TGW teams and work closely with all central services managers to ensure a one-team approach and develop strategies to cross-skill the internal teams
• You stay up to date with the technical aspects of TGW products, TGW software and IT infrastructure and provide effective feedback to TGW and the customer, including site meetings if required
• You are proactive and consider ways in which TGW can add more value to our customers' business and look for opportunities that can add value for the customer and create possible revenues for TGW
• You are responsible for holidays, absence, and overtime to meet department requirements without exceeding budgetary constraints and conduct monthly performance reviews with the Head of Technical Services
• You produce internal quotations for support

要求

• You have previous experience in a management/leading role within an automated materials handling environment and have an engineering background
• You are skilled in the management of budgets and action trackers
• You have previous experience of providing high-quality management information
• You are a highly self-motivated team player who can interact with a large group of stakeholders both externally and within the TGW group
• You are an excellent communicator with strong relationship management skills
• You have experience of managing a large, diverse team across multi-disciplines
• You have experience of managing teams in a remote environment
• You live close to Breda or surrounding areas
• You have good communication skills in Dutch and English language