Zur Navigation springen Zum Inhalt springen Zum Footer springen
Sie haben Fragen zu unseren Produkten und Services?
Unser Team hilft Ihnen gerne weiter. Sie erreichen uns unter
Five TGW Logistics employees laughing at a standing table during a team coffee break Five TGW Logistics employees laughing at a standing table during a team coffee break
Apply Now

Join Team Possible!

Customer Support Engineer - WCS (M/W/D)*

This primary purpose of the Customer Support Engineer WCS is to supply TGW customers with a quality technical, 24/7 hotline service.

You'll be working alongside other talented engineers on your shift to ensure our global customer base get quick, accurate information and their WCS problems solved in a timely manner. 

The role is based in Market Harborough with a hybrid working set-up.  

Was man bei uns bewegt:

  • Be part of the team providing 24hr * 7 day cover on a rotated shift pattern
  • Support customers both internal and external via telephone, email and other channels 
  • Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools
  • Monitor the hotline ticket system for IT, Facilities and Controls
  • Maintenance, support and monitoring of virtual environments
  • Work on ongoing issues to reduce the volume of calls
  • Provide effective communication to senior management and support colleagues
  • Maintain support desk documentation
  • Monitor trends and create action plans to prevent issue escalation
  • Follow through and own issues raised by yourself, if not resolved
  • Escalate problems to the next support level where required and continue to manage the problem until resolved.
  • Support the creation of monthly reports
  • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • Undertake testing of WCS modules in support of the WCS team when required
  • Facilitate the remote monitoring of key accounts control systems
  • Attend sites during support office hours as required to support project works and training
  •  Monitor hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team
  • When required provide additional support to the Internal IT Support Analyst

Was uns überzeugt:


  • Experience in WCS.WMS Systems
  • Materials handling / automation experience
  • Experience dealing directly with customers / end users
  • Previous experience in remote support roles 
  • Effective communicator and able to manage and prioritise workload

Was wir bieten:

We offer a competitive package with the opportunity to develop your knowledge in a high growth team. 

In dieser Position warten unter anderem folgende Benefits

An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
An icon of a hearth and heartbeat standing for health
An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a dumbell standing for the possibility of using the office gym.
Neugierig? Hier geht es zum Bewerbungsformular!
zum Bewerbungsformular

*TGW ist ein Arbeitgeber, der die Chancengleichheit fördert. Unsere Ausschreibung richtet sich an alle Interessierten.

ZURÜCK ZU DEN OFFENEN STELLEN

TGW Logistics ist ein international führender Anbieter von hochautomatisierten Intralogistik-Lösungen mit Headquarter in Österreich. Als Systemintegrator übernehmen wir die Planung, Produktion, Realisierung und Wartung von leistungsstarken Distributionszentren – von Mechatronik über Robotik bis Software. Damit fungieren wir als Möglichmacher für unsere Kunden und unterstützen sie beim Realisieren ihrer Zukunftspläne. Mehr als 4.500 Mitarbeiter:innen in Europa, Asien und Nordamerika überzeugen durch Kompetenz und Lösungsorientierung. Ganz in Übereinstimmung mit unserem Claim: It´s possible! Eigentümerin von TGW Logistics ist die TGW Future Privatstiftung.