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Customer Support Engineer - WCS (M/W/D)*

This primary purpose of the Customer Support Engineer WCS is to supply TGW customers with a quality technical, 24/7 hotline service.

You'll be working alongside other talented engineers on your shift to ensure our global customer base get quick, accurate information and their WCS problems solved in a timely manner. 

The role is based in Market Harborough with a hybrid working set-up.  

Was man bei uns bewegt:

  • To provide 24hr * 7 day cover on a rotated shift pattern
  • To provide professional telephone support to customers both internal and external
  • To provide professional on line software support for WCS systems
  • Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools.
  • To manage the hotline ticket system for IT, Facilities and Controls
  • To manage the support process on an integrated basis.  
  • Maintenance, support and monitoring of virtual environments.
  • To work on ongoing issues to reduce the volume of calls.
  • To provide effective communication to senior management and support colleagues.
  • To maintain support desk documentation.
  • To monitor trends and action plans to prevent issue escalation.
  • To follow through and own issues raised by yourself, if not resolved
  • To escalate problems to the next support level where required and continue to manage the problem until resolved.
  • To create monthly reports
  • To review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • To undertake testing of WCS modules in support of the WCS team when required
  • To facilitate the remote monitoring of key accounts control systems
  • To attend sites during support office hours as required to support project works and training.
  • To facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.
  • When required provide additional support to the Internal IT Support Analyst

Was uns überzeugt:

  • Experience in WCS.WMS Systems
  • Materials handling / automation experience
  • Experience dealing directly with customers / end users

Was wir bieten:

We offer a competitive package with the opportunity to develop your knowledge in a high growth team. 

In dieser Position warten unter anderem folgende Benefits

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*TGW ist ein Arbeitgeber, der die Chancengleichheit fördert. Unsere Ausschreibung richtet sich an alle Interessierten.

ZURÜCK ZU DEN OFFENEN STELLEN

TGW Logistics ist ein international führender Anbieter von hochautomatisierten Intralogistik-Lösungen mit Headquarter in Österreich. Als Systemintegrator übernehmen wir die Planung, Produktion, Realisierung und Wartung von leistungsstarken Distributionszentren – von Mechatronik über Robotik bis Software. Damit fungieren wir als Möglichmacher für unsere Kunden und unterstützen sie beim Realisieren ihrer Zukunftspläne. Mehr als 4.500 Mitarbeiter:innen in Europa, Asien und Nordamerika überzeugen durch Kompetenz und Lösungsorientierung. Ganz in Übereinstimmung mit unserem Claim: It´s possible! Eigentümerin von TGW Logistics ist die TGW Future Privatstiftung.