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Technician Customer Support IT (M/W/D)*

TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting  a Technician  Customer Support IT in Spain.

As a Customer Support Technician IT is responsible for providing technical support to clients remotely and in person at the different Hub customers.

Mariló Donoso Buitrago, HR Generalist | TGW Logistics

Mariló Donoso Buitrago

HR Generalist
JETZT BEWERBEN

Was man bei uns bewegt:

  • Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
  • Take the responsibility for customer issues and manage them through to resolution
  • Investigate, diagnose, locate, and find solutions to resolve the issues 
  • Availability to work 24/7 in rotating morning/evening/night shifts
  • Follow the standard procedures for the correct escalation to other teams
  • Generation of system documentation
  • Maintaining documentation up to date
  • Making modifications to existing installations
  • Willing to travel to customers as required (up to 30% of time)

Was uns überzeugt:

Education and soft-skills requirements:

  • Languages: Spanish (high), English (medium)
  • Good communication skills
  • Commitment to continuous learning about new TGW products and solutions
  • Ability to understand customer needs
  • Self-sufficient, proactive, and persistent 
  • Commercial awareness
  • Strong IT background: 3 years bachelor’s degree in IT science or equivalent
  • Driving license

Technical competences:

  • Solid knowledge and demonstrable experience in SQL
  • Relational database: ORACLE
  • Operating systems: Microsoft Windows / Windows Server
  • Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)

 Preferred Skills

  • Customer or end-user support experience
  • Experience in development of software for logistics or production/process automation 
  • Task management tools: Jira and devOps (TFS) from Microsoft
  • Programming languages: C# and/or Java
  • SOLID, OOP, Agile methodology (SCRUM)
  • Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

Was wir bieten:

  • An appreciative working environment motivated team and an open feedback culture
  • A generous home office model, along with additional benefits such as a  Discounted gym membership, Private health insurance,  and Flexible payment plan.
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...

In dieser Position warten unter anderem folgende Benefits

An icon of a dumbell standing for the possibility of using the office gym.
An icon of a hearth and heartbeat standing for health
An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
An icon of a hand with multiple plus-signs coming out of it. It resembles the additional benefits and discounts that TGW Logistics employees get.
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*TGW ist ein Arbeitgeber, der die Chancengleichheit fördert. Unsere Ausschreibung richtet sich an alle Interessierten.

ZURÜCK ZU DEN OFFENEN STELLEN

TGW Logistics ist ein international führender Anbieter von hochautomatisierten Intralogistik-Lösungen mit Headquarter in Österreich. Als Systemintegrator übernehmen wir die Planung, Produktion, Realisierung und Wartung von leistungsstarken Distributionszentren – von Mechatronik über Robotik bis Software. Damit fungieren wir als Möglichmacher für unsere Kunden und unterstützen sie beim Realisieren ihrer Zukunftspläne. Mehr als 4.500 Mitarbeiter:innen in Europa, Asien und Nordamerika überzeugen durch Kompetenz und Lösungsorientierung. Ganz in Übereinstimmung mit unserem Claim: It´s possible! Eigentümerin von TGW Logistics ist die TGW Future Privatstiftung.