Join Team Possible!
Key Account Manager - Customer Care (M/F/D)*
In this position, you will be responsible for the intensive support of our long-standing customers and the further development of the Customer Care area. As the central contact person for topics such as spare parts, maintenance services, repairs, training and on-site services, you will work directly with system operators and direct customers and strengthen customer loyalty in the long term. With your commitment, you will contribute to the success of the Liftetime Services division and support the long-term development of our customer relationships.
Simon Steinhuber
What you'll be handling:
Intensive customer support as a central contact person for after-sales topics such as spare parts, maintenance and repair services
Building and maintaining sustainable customer relationships through continuous contact and targeted measures
Proactive identification of customer needs and goal-oriented optimization of customer loyalty
Support in the further development of the LTS area for existing and new customers
Cross-departmental collaboration to ensure smooth processes and high-quality customer service
Responsibility for sales, profitability and customer satisfaction in our own area
What you'll need:
Technical and business understanding, supplemented by knowledge of intralogistics and system solutions
Several years of professional experience, ideally in intralogistics or mechanical engineering
Sound knowledge of contract law and negotiation skills in customer contracts
Entrepreneurial thinking and initiative paired with reliability and cost awareness
Very good English skills as well as confident handling of MS Office and ideally SAP
Strong communication skills, ability to deal with conflicts and a confident, solution-oriented appearance
What you'll receive:
- Abwechslungsreiche Aufgabengebiete sowie individueller Gestaltungsspielraum
- Abteilungsübergreifende Zusammenarbeit in internationalen Teams
- Übernahme von Verantwortung in einem erfolgreichen internationalen Unternehmen mit starkem Fokus auf Kultur und Werte
- Flache Hierarchien und kurze Entscheidungswege
- Sicherer und stabiler Arbeitgeber, der entsprechend der Philosophie „Mensch im Mittelpunkt – lernen und wachsen“ agiert
- Mitwachsen mit den Aufgaben und Kundenprojekten
In this position, you can expect the following benefits, among others.
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
