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Join Team Possible!

Customer Support Engineer - WCS (M/F/D)*

This primary purpose of the Customer Support Engineer WCS is to supply TGW customers with a quality technical, 24/7 hotline service.

You'll be working alongside other talented engineers on your shift to ensure our global customer base get quick, accurate information and their WCS problems solved in a timely manner. 

The role is based in Market Harborough with a hybrid working set-up.  

What you'll be handling:

  • To provide 24hr * 7 day cover on a rotated shift pattern
  • To provide professional telephone support to customers both internal and external
  • To provide professional on line software support for WCS systems
  • Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools.
  • To manage the hotline ticket system for IT, Facilities and Controls
  • To manage the support process on an integrated basis.  
  • Maintenance, support and monitoring of virtual environments.
  • To work on ongoing issues to reduce the volume of calls.
  • To provide effective communication to senior management and support colleagues.
  • To maintain support desk documentation.
  • To monitor trends and action plans to prevent issue escalation.
  • To follow through and own issues raised by yourself, if not resolved
  • To escalate problems to the next support level where required and continue to manage the problem until resolved.
  • To create monthly reports
  • To review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • To undertake testing of WCS modules in support of the WCS team when required
  • To facilitate the remote monitoring of key accounts control systems
  • To attend sites during support office hours as required to support project works and training.
  • To facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.
  • When required provide additional support to the Internal IT Support Analyst

What you'll need:

  • Experience in WCS.WMS Systems
  • Materials handling / automation experience
  • Experience dealing directly with customers / end users

What you'll receive:

We offer a competitive package with the opportunity to develop your knowledge in a high growth team. 

In this position, you can expect the following benefits, among others.

An icon of a dumbell standing for the possibility of using the office gym.
An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
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ESPERAMOS SU SOLICITUD
Go to the application form

*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.

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Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados ​​por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.