Join Team Possible!
Technical Support Engineer Mechanics (M/F/D)*
As Technical Support Engineer Mechanics you will be responsible for receiving, processing and documenting mechanical faults. You will plan and coordinate technician call-outs within the support environment and analyse faults in order to develop possible solutions. In the dispatch centre, you will support colleagues with call handling, ticket documentation and proactive customer communication.
Customer Care / Services
Experienced Professionals
Marchtrenk, Austria
What you'll be handling:
- Receiving, processing and documenting mechanical faults
- Planning and coordinating technician call-outs in the support environment
- Supporting (Assistant) Key Account Managers with technical matters
- Identifying and rectifying potential faults to ensure the best possible system availability
- Supporting and advising customers on the correct use of our logistics solutions
- Answering calls, documenting tickets and proactively communicating with customers
What you'll need:
- Solid technical vocational training (completed apprenticeship as a mechatronics technician, industrial electrics, HTL in electrical engineering, mechanical engineering or plant engineering)
- Knowledge of logistics and control systems would be an advantage
- Good command of German and English; knowledge of other foreign languages would be an advantage
- Willingness to travel (approx. 5%)
- Category B driving licence
- High level of customer focus and commitment
What you'll receive:
- Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
- Working with high-quality IT equipment and the latest technologies
- Health promotion measures (gyms, massage services, company doctors, etc.)
- Team events to strengthen our sense of community
In this position, you can expect the following benefits, among others.
Gym
Company Child Care
Transport Connections
Training & Development
Sustainability
Home office
Dual Employee Participation
Company Restaurant
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 41.271 Euro.
*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
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TGW Logistics is a foundation-owned enterprise headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we provide end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions.
With over 4,600 employees across Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
